Privacy Policy ojol500 – Our Commitment to Protecting Your Personal Data

1Introduction

ojol500 understands that personal data is something deeply valuable and sensitive to every individual. As an online entertainment platform operating in Malaysia and serving over 250,000 members, we bear significant responsibility to ensure that all information entrusted to us is handled with full integrity and transparency.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing how organisations manage personal data in this country. We are committed to complying with all PDPA provisions and ensuring your rights as a data subject are fully respected.

We believe transparency is the foundation of trust. That is why, ojol500 has chosen to present this privacy policy in plain, easy-to-understand language — not complex legal jargon. Our goal is to ensure you genuinely understand what happens to your data, rather than blindly signing off on fine print.

2How We Collect Your Data

ojol500 collect your personal information through a number of different channels:

2.1 Information You Provide Directly

• When registering a new account at ojol500 (name, email, phone number);
• When completing the KYC identity verification process (identity documents);
• When making a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX;
• When contacting our customer support team via live chat or email;
• When completing a survey or feedback form.

2.2 Automatically Collected Information

• Technical data such as your IP address, browser type, and the device you use;
• In-platform activity logs including games played, session duration, and betting patterns;
• Cookie data that helps us remember your preferences and improve your user experience;
• State-level geolocation data to verify that you are playing from Malaysia.

3Purpose of Data Use

ojol500 uses your personal data for the following legitimate and specific purposes:

• Account management: Verifying your identity, managing your account, and processing your requests;
• Transaction processing: Process deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately;
• Security & fraud prevention: Detect and prevent fraudulent activity, money laundering, or misuse of the platform;
• Legal compliance: Fulfilling legal and regulatory requirements applicable in Malaysia;
• Service improvement: Analysing usage patterns to improve the platform, fix bugs, and develop new features;
• Service communications: Sending important notifications relating to your account, transactions, and policy updates;
• Marketing (with consent): Send promotional information and special offers – only where you have consented to receive them;
• Responsible gambling: Monitoring gameplay patterns to identify and assist members who may need Responsible Gaming support.

4Data Sharing with Third Parties

ojol500 does not sell, rent or commercialise your personal data. However, in certain limited circumstances, we may need to share some of your information with the following parties:

• Technical service providers: Companies that help us operate the platform, process payments (such as FPX payment gateway providers and e-wallets), and store data securely. All such vendors are bound by strict confidentiality agreements;
• Game providers: Gaming platforms from Evolution Gaming, Pragmatic Play, Playtech and others may receive limited session data necessary to operate the games. This data does not include financial information or full identification details;
• Legal authorities: Where required by Malaysian law, a court order, or the directive of an enforcement authority, we may be obligated to disclose certain information;
• Independent audit provider: Third-party auditors who verify RNG game fairness may access anonymised statistical data for certification purposes.

5Data Storage & Security

Your data security is the highest technical priority at ojol500. We continuously invest in world-class security infrastructure:

• 256-bit SSL Encryption: All communications between your browser and the ojol500 encrypted to the highest industry standards;
• Data segregation: Member funds are held in accounts separate from the company's operational funds;
• Restricted access: Only authorised staff with a legitimate professional need may access members' personal data;
• 24/7 Monitoring: Intrusion and threat detection systems operate around the clock;
• Secure backup: Data is regularly backed up to secure, encrypted locations;
• Retention period: Personal data is retained for as long as necessary for service purposes or as required by Malaysian law — typically no longer than 7 years after an account is closed.

6Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ojol500. Click on each right for more details:

7Cookie Policy

ojol500 uses cookies to enhance the user experience and ensure the platform operates correctly. Below are the types of cookies we use:

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform ojol500.

8Children's Data Protection

Platform ojol500 is intended for individuals aged 18 and above only. We do not knowingly collect personal data from minors. Should we discover that personal data from anyone under 18 has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian who believes that your child has registered at ojol500, please contact us immediately at privacy@ojol500.ws.

9Cross-Border Data Transfers

In operating the platform and processing transactions, ojol500 may need to transfer certain technical data to servers located outside Malaysia. Any such data transfer:

• Carried out only to destinations that offer an equivalent or higher level of data protection;
• Protected by data transfer agreements that meet the required legal standards;
• Involves only the minimum technical data required – not full identifying information;
• Subject to additional safeguards such as end-to-end encryption.

10Changes to the Privacy Policy

ojol500 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or legal requirements. When material changes are made:

• The updated version will be published on this page with a revised effective date;
• Members will be notified via email or in-account notification of any significant changes;
• Continued use of the platform ojol500 after the changes take effect will be considered acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

11How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the management of your personal data at ojol500, you can reach us through:

We aim to respond to all privacy-related enquiries within 2 business days. For urgent cases involving a potential data breach, we will respond within 24 hours.